GENERAL CONDITIONS

 INTRODUCTION

The general conditions mentioned constitute an integral part of the tourist rental contract stipulated between you and VIAJES TURISDENIA SL (hereinafter, the company)

Calle Gonzalo Ortolá, 12

03760 Ondara (Alicante)

CIF B- 531 33 542.

The company is registered in the Alicante Mercantile Registry Volume 1,950, Folio 216, Sec. 8, Page A-39492, 1st Inscription.

Officially registered tourist rental company: EEAT 766

CONTRACTING AND PAYMENT CONDITIONS

The minimum stays vary according to the season (low, medium or high) as well as the assigned days of entries and exits.

To confirm your request, you must make a payment on account of 20% of the total amount of the reservation and the rest according to season.

Payment will be made by transfer to the current account indicated in the reservation form, payment authorization to credit card or online POS, but if payment is not received within a week, the company will reserves the right to cancel the pre-reservation without prior notice.

Last minute bookings, less than 8 days before arrival, the rental payment will be full.

INCLUDED SERVICES AND PRICES

Light, Water, Gas, Initial and Final Cleaning.

EXTRAS of NOT being included in the reservation (Euros / day)
-Extra bed: € 8 -Cot: € 4 -Animal (if allowed): € 8 -Air conditioning (if available): € 7 to € 18 -Wifi (if there is signal): € 2
The extras must be requested when booking.

ARRIVAL and DEPARTURES

The keys to the accommodation will be collected at the address and date indicated between 4:00 p.m. and 7:00 p.m.

For arrivals out of hours, the reservation must be paid 100% and check-in done, then a place to collect the keys will be agreed. Departures on the indicated date, until 10:00 hrs.

CANCELLATION OF THE CONTRACT BY THE CLIENT

In case of cancellation of the reservation, the client must pay the following fees:

In low season: Between 31 and 15 days before arrival 20%; between 14 and 8 days before arrival 50%; between 7 and 0 days before arrival and the "no show" 100% - of the rental amount.

In high season (July 1-August 31): Between 3 months and 1 month before arrival 20%; between 30 and 8 days before arrival 50%; between 7 and 0 days before and the "no show" 100% - of the rental amount.

If the client leaves voluntarily before the end of their stay, there will be no credits or refunds.

CHANGES OF ACCOMMODATION

In the event that the accommodation could not be occupied for unforeseen causes, not attributable to the company, the company has the right to replace the original accommodation with another of equal or superior characteristics, without any additional payment.

TO DEPOSIT

There is a minimum deposit of € 200, which is variable depending on the accommodation, which must be paid in the last payment or at check-in. This deposit will be refunded within 48 hours to one week of departure in the event of no significant breakages.

PRIVACY POLICY

We are committed to protecting your privacy. We do not sell, trade, or rent your personal information to third parties. In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data ("LOPD"), we inform you that your personal data will be kept in the company's database, and will be used for purposes administrative related to our business activity. As a client, you have the right to access, modify, cancel and oppose any of your personal data, by sending an email to info@btb.es in the terms established in the LOPD.

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